System Administrator I
San Antonio, TX 78213 US
Troubleshoot and resolve complex break/fix issues.
Track time and work completed in a ticketing system.
Interact with customers and vendors to gather information and troubleshoot problems.
Document common issues and processes to contribute to the team s knowledge base.
Install hardware and software and participate in research and development to continuously improve and keep up with the IT business needs of their organization.
Support and implement core Windows Server roles and features such as, Active Directory, remote desktop services, file and printer sharing, etc.
Support and implement Microsoft cloud technologies like Azure, Exchange Online, and Microsoft 365.
Support the planning and implementation of all required preventative and reactive maintenance activities such as operating system updates, patches, etc.
Be a point of escalation for lower-level technicians and higher difficulty tickets.
Performs other related duties as assigned.
Education and Experience:
AA/AS Degree in Computer Science, MIS, or related field/equivalent experience preferred
Relevant technical certifications preferred, A+, Network+, CCNA, Security+
Completion of a background check
1-2 years of experience in IT customer support; knowledge of computer systems administration
Possesses advanced level troubleshooting skills.
Knowledge of Office 365, VM ware, Linux, Cisco and VoIP
Proficient with all Windows based operating systems, Microsoft Exchange, File and Print operations, DHCP, DNS, Group Policy and Active Directory.
To apply, please submit a current resume to ashley.Sanchez@lkjordan.Com
LK Jordan & Associates are an equal opportunity employer.