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Patient Advocate

Austin, TX 78705

Posted: 01/12/2024 Employment Type: Temp To Perm Industry: Healthcare Job Number: 128290

Job Description


Patient Advocate wanted in North Austin!

 

Full-Time - Temp to hire

Monday - Thursday 8 AM – 5:00PM &

Friday 8AM - 2PM

 

Patient Advocate in North Austin (by Mopac/183)

 

As a Patient Advocate your main duty will be to be communicating with patients about their insurance coverage benefits that they qualify for and financial obligations. You will be the liaison with insurance companies to get pre-determinations for medical procedures. Communicate with clinics, facilities, referring physicians, surgical centers and hospitals.

 

 

ESSENTIAL FUNCTIONS:

 

1. Communicate with patients in a professional and expedient manner; communicate with physicians as needed with precision and attention to detail, document patient calls and correspondence with insurance companies with accuracy in the patient’s medical chart and computer system.

2. Fulfill clerical responsibilities as assigned which include, but are not limited to: answering the telephone, appointment scheduling, verification of benefits and obtaining insurance authorizations, obtain required patient information and signatures, obtain copies of insurance cards, entering new and updated information into patient account.

3. Prepare and follow up on status of pre-determination letters and correspondence and submit to insurance companies.

4. Update patient tracking system.

5. Maintain confidentiality in accordance with the Confidentiality Agreement as well as HIPAA and other regulations.

6. Obtain an understanding of internal policies and procedures and apply them accordingly.

7. Attend required meetings and participate in committees as requested.

8. Assist co-workers, travel to other offices as needed.

9. Perform other related duties as requested or required

 

EDUCATION/EXPERIENCE/MINIMUM REQUIREMENTS:

High school diploma or GED.

Minimum of two (2) years’ experience in healthcare setting performing customer service related duties.

 

KNOWLEDGE:

1. Knowledge of organization policies and procedures

2. Knowledge of medical terminology and insurance practices

3. Knowledge of grammar, spelling, and punctuation

4. Knowledge of customer services principles and techniques

 

SKILLS:

1. Skill in gathering, interpreting and reporting insurance information

2. Skill in operating computers, printers and other office machines

3. Skill in customer service by pleasantly dealing with all callers and effectively serving as clinic liaison

 

ABILITIES:

 

1. Ability to speak clearly and concisely

2. Ability to read, understand, and follow oral and written instructions

3. Ability to plan, prioritize and complete delegated tasks

4. Ability to sort and file patient medical records and insurance correspondence

5. Ability to establish and maintain effective working relationships with patients, employees, and the public

6. Ability to respond to stressful/emergency situations in calm and effective manner

 

ENVIRONMENTAL/WORKING CONDITIONS:

Work is performed in an office environment. Work involves frequent contact with patients on the telephone.

 

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

 

Once an offer is made we will run a 7 year criminal background check, send you to the lab for a 6 panel urine drug screening, and ask for two supervisor reference checks.

 

To apply please email resume to alejandra.lopez@lkjordan.com

 

LKJordan is an Equal Opportunity Employer
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