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Customer Support Specialist
Job Description
Customer Support Specialist
Location: Northeast Austin area (Cameron/Dessau)
Position Type: Temp-to-Hire
Schedule: Monday through Friday, 8:00 AM – 5:00 PM (100% in-office)
Pay: DOE (Depending on Experience)
Position Overview
We are seeking a detail-oriented Customer Support Specialist to assist with escalation calls for a large internal client. The ideal candidate will have strong communication skills, SAP experience, and the ability to manage multiple priorities in a fast-paced environment.
Key Responsibilities
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Respond to telephone, mail, or fax requests for new orders or service changes
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Provide product, pricing, and delivery information to customers
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Input and maintain customer order information, including purchase orders, sales orders, quotes, invoices, service orders, and work orders
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Print reports and maintain accurate system records
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Perform system inquiries regarding sales order and shipping status
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Provide basic instruction regarding order and delivery status information
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Generate sales order and shipping documents
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Correct billing discrepancies and resolve terms and conditions issues with customers
Required Skills and Qualifications
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Minimum 2 years of customer service experience
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Experience handling escalation calls
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SAP billing experience required
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Basic math skills
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Strong computer skills (Excel and Word)
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Ability to organize and prioritize workload
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Strong interpersonal, written, and verbal communication skills
Additional Requirements
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Pre-employment screening will include a drug test and background check
How to Apply
Please email your resume to yoany.torres@lkjordan.com or call 512-342-0302.
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