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L.K. Jordan & Associates
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Job Title: IT Help Desk Support
Location: North Austin, TX (Onsite)
Hours: 8:00am to 5:00pm, Monday – Friday
Department: Information Technology
Contract Type: Long-term contract – possible temp-to-hire
Pay: DOE ($27-$32/HR)
Requirements: Drug test and background check
Position Summary
We are seeking a customer-focused IT Help Desk Technician to provide hands-on support for a large manufacturing facility in North Austin. This role serves as the primary point of contact for desktop and deskside support across the site. The ideal candidate has strong expertise in Windows environments, Active Directory, Microsoft 365, and endpoint management. Exceptional communication, troubleshooting, and customer service skills are essential.
Core Responsibilities
Key Skills & Tools
Identity & Collaboration: Microsoft 365, Entra ID (Azure AD), Exchange Online, Teams, SharePoint, OneDrive
Endpoint Management: Microsoft Intune (Autopilot, compliance, Win32 apps)
Security & Patching: Bitdefender GravityZone, Pulseway RMM
Asset Management: Lansweeper
Voice Systems: Cisco CUCM/CIPC softphone
Help Desk Skills: Ticketing system usage, prioritization, first-contact resolution
Qualifications
Required:
Preferred:
About You
You are a self-motivated IT professional who thrives in fast-paced, hands-on environments. You enjoy solving problems directly for users, take pride in providing excellent service, and are ready to be the go-to resource for all technology needs across the facility.
Drug test and background check required
To apply, email me your resume at yoany.torres@lkjordan.com or call me at 512-342-0302
L.K. Jordan & Associates is an equal opportunity employer
#LKJATX
IT Help Desk Support
12112 Technology Blvd #100 Austin, TX 78727 US
Posted: 01/23/2026
2026-01-23
2026-03-11
Employment Type:
Temp To Perm
Industry: IT/OS
Job Number: 133097
Job Description
Job Title: IT Help Desk Support
Location: North Austin, TX (Onsite)
Hours: 8:00am to 5:00pm, Monday – Friday
Department: Information Technology
Contract Type: Long-term contract – possible temp-to-hire
Pay: DOE ($27-$32/HR)
Requirements: Drug test and background check
Position Summary
We are seeking a customer-focused IT Help Desk Technician to provide hands-on support for a large manufacturing facility in North Austin. This role serves as the primary point of contact for desktop and deskside support across the site. The ideal candidate has strong expertise in Windows environments, Active Directory, Microsoft 365, and endpoint management. Exceptional communication, troubleshooting, and customer service skills are essential.
Core Responsibilities
-
Deliver end-user support for Windows 10/11 laptops and desktops, including deskside and remote assistance.
-
Manage Microsoft 365 accounts and Entra ID (Azure AD): creation, modification, and deactivation of users and groups.
-
Support Active Directory for user management, password resets, and group membership.
-
Troubleshoot Outlook, Exchange Online, Teams, and other Microsoft 365 apps.
-
Perform device imaging and provisioning using WDS, MDT, or Autopilot.
-
Manage endpoint devices via Microsoft Intune, including enrollment, compliance, and application deployment.
-
Coordinate employee onboarding/offboarding: laptop, desktop, and phone setup and recovery.
-
Maintain asset records and documentation in Lansweeper and other IT systems.
-
Provide basic support for phone systems (Cisco CUCM/CIPC) and remote access tools.
-
Participate in IT projects, escalations, and site-wide technical initiatives as needed.
-
Maintain clear communication and deliver outstanding customer service to internal employees.
Key Skills & Tools
Identity & Collaboration: Microsoft 365, Entra ID (Azure AD), Exchange Online, Teams, SharePoint, OneDrive
Endpoint Management: Microsoft Intune (Autopilot, compliance, Win32 apps)
Security & Patching: Bitdefender GravityZone, Pulseway RMM
Asset Management: Lansweeper
Voice Systems: Cisco CUCM/CIPC softphone
Help Desk Skills: Ticketing system usage, prioritization, first-contact resolution
Qualifications
Required:
-
3+ years in Help Desk or Desktop Support (Helpdesk-first focus)
-
Strong customer service and communication skills
-
Hands-on experience with Windows imaging/deployment tools (WDS, MDT, Autopilot)
-
Experience managing users and groups in Microsoft 365 and Azure AD/Entra ID
-
Knowledge of Active Directory basics
-
Proficiency with Intune for device enrollment, compliance, and app deployment
-
Outlook/Exchange Online troubleshooting experience
-
Ability to maintain accurate documentation and IT records
Preferred:
-
Experience supporting macOS devices via Intune or Jamf
-
Familiarity with security/monitoring tools (Bitdefender, Pulseway RMM)
-
Networking fundamentals (DHCP/DNS, VLANs, VPN client support)
-
Asset tracking experience (Lansweeper)
-
Basic PowerShell scripting for routine administrative tasks
About You
You are a self-motivated IT professional who thrives in fast-paced, hands-on environments. You enjoy solving problems directly for users, take pride in providing excellent service, and are ready to be the go-to resource for all technology needs across the facility.
Drug test and background check required
To apply, email me your resume at yoany.torres@lkjordan.com or call me at 512-342-0302
L.K. Jordan & Associates is an equal opportunity employer
#LKJATX
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About Austin, TX
Discover your next career opportunity in the vibrant job market around Austin, Texas! Known for its lively music scene, world-class cuisine, and abundant outdoor activities, Austin offers a dynamic and thriving environment for job seekers. With iconic landmarks like the Texas State Capitol and Lady Bird Lake, as well as cultural gems such as the Blanton Museum of Art and the historic Paramount Theatre, there's no shortage of enriching experiences in this city. Home to professional sports teams like the Austin FC, this area provides a perfect blend of work and play. Explore our job listings today and embark on a career journey in this irresistibly charming region that promises growth and endless possibilities.