Field Service Technician
Cypress, TX 77433
Performs all technical duties in one of the functional areas of electronic, mechanical or systems. Completes tests, measurements operations or process controls
that that range from simple to complex to advanced levels of creativity. Troubleshoots to correctly diagnose product, process or program defects and repair them. At the higher levels, exercises independent judgment and recognizes and handles nonstandard problems.
Diagnose and troubleshoot machining equipment, electrical, hydraulic and pneumatic systems.
Perform field service assignments involving installation, start-up maintenance, and repair/replacement of Products at customer plants. Field service will consist of interfacing with customer to direct performance of site maintenance personnel or personally performing the required maintenance tasks.
Evaluates and analyzes technical problems and collaborates as needed with Engineering in the development of solutions.
Instructs/trains customers in the proper maintenance and repair of products.
Managing unforeseen challenges that arise during the execution of the on-site activities such as missing or wrong spare parts, the need for unexpected body repairs, upset or anxious customers, etc.
Works with Engineering Department to resolve design and/or manufacturing errors.
Other assignments as required.
Understands and adheres to organizational and department policy and procedures.
Conducts himself/herself in a professional manner at all times
Maintains job-related confidentiality.
Resolves conflicts respectfully and in a timely manner, asks for assistance from appropriate supervisor/HR as needed.
Communicates respectfully at all times.
Ability to communicate effectively verbally and in writing.
Operates with a sense of teamwork.
Four plus years of experience in a Field Service environment. Machinist/metal removal Experience is desirable.
Technical aspects of products
Valve and actuator assembly and disassembly
Control system calibration
Computer operations such as Word, Excel, E-mail
Knowledge of various inspection techniques
Skills in managing on-site field service activities necessary to complete the project to the satisfaction of the customer, and as contracted and agreed
Skills in exercising independent judgment in the analysis, resolution, and execution of solutions to technical problems
Ability to travel 75% of the time, domestically or internationally, on as little as 24 hour notice.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Please submit resume to Brenda.Aleman@lkjordan.Com
** WILL PERFORM BACKGROUND & DRUG SCREEN ON SITE **
** L.K. JORDAN & ASSOCIATES IS AN EQUAL OPPORTUNITY EMPLOYER **