Customer Service Representative
Job Description
Customer Services Representative
Position Summary
Our Client is seeking a professional and customer-focused Member Services Representative to serve as a primary point of contact for members. This position will assist with account questions, billing, payments, service requests, outage reporting, and issue resolution while providing excellent member service.
Key Responsibilities
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Provide courteous, professional service to members and resolve account-related questions and concerns.
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Assist with billing, payments, service requests, collections, payment arrangements, and financial assistance.
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Collect and post payments, reconcile cash, and prepare deposits according to company procedures.
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Review and resolve residential and commercial billing issues.
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Verify member information and account details using computer systems and databases.
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Receive and document outage reports, troubleshoot issues, and report outages appropriately.
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Identify and report potential safety and security concerns.
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Explain and apply applicable fees, policies, rates, and procedures.
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Escalate complex issues to the appropriate department or management.
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Maintain accurate and confidential member records.
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Work closely with other departments to resolve member issues.
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Manage multiple priorities while maintaining accuracy and professionalism.
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Stay current on services, policies, procedures, and technology.
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Maintain regular and dependable attendance.
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Perform other related duties as assigned.
Knowledge, Skills & Abilities
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Strong customer service and communication skills.
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Comfortable using computers, databases, and software applications.
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Excellent time-management and organizational skills.
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Ability to prioritize and manage multiple tasks.
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Strong problem-solving and conflict-resolution skills.
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Ability to explain policies and procedures clearly.
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Strong attention to detail and accuracy.
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Ability to work effectively both independently and as part of a team.
Minimum Qualifications
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High school diploma required.
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Associate degree or two years of directly related experience preferred.
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Related experience may substitute for education.
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Valid driver’s license.
Pay:$21.50
Hours: 8am to 5pm
Location: Marble Falls, Texas
Start date: Oct 19th, 2026
To apply, email me at yoany.torres@lkjordan.com
Or call me at 512-342-0302
L.K. Jordan & Associates is an equal opportunity employers
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About Marble Falls, TX
Ready to take your career to the next level? Explore our job opportunities in the vibrant area surrounding Marble Falls, Texas. Nestled in the picturesque Hill Country, this charming region offers a unique blend of natural beauty and career growth opportunities. From savoring famous Texas barbecue to exploring the beautiful trails at Longhorn Cavern State Park, Marble Falls has something for everyone. With a thriving arts scene at galleries such as Marta Stafford Fine Art and cultural venues like the Uptown Theater, there is no shortage of inspiration. Join us in Marble Falls and discover why this enchanting region is the perfect place to advance your career and enjoy a fulfilling lifestyle. Browse our job listings today and embark on an exciting new chapter in your professional journey.