Customer Service Representative Jobs in Austin TX Misc Job Recruiters

Austin, TX 78754

Posted: 02/22/2023 Employment Type: Temp To Perm Industry: Misc Job Number: 124885 Pay Rate: $18.00/hour

Job Description

Customer Service Representative needed in Northeast Austin

Position Summary
This position is responsible for assisting customers with their marketing and advertising materials by answering inbound calls, responding to emails and engaging in chat sessions to provide support and assistance related to products, programs and services.

Temp to Hire ( 90 Days)

Monday to Friday, 8: 00am to 5: 00pm

Key Responsibilities

Answering inbound customer support calls, emails and chats according to quality standards and goals.
Making outbound calls to return voicemails and also provide product or program information to new customers as needed.
Maintaining positive rapport and working relationships with customers and co-workers through communications.
Entering call notes into each customer' s account profile after each communication to document the nature of the call, customer, order information, and action taken.
Gathering information from the customer to determine proper instruction to give with regard to the website, ordering process, or internal process.
Assisting customers with general inquiries related to placing orders, pricing, billing, order status, online design, address lists and quality and communicating accurate information related to products, services, and processes.
Handling all customer calls, communications and complaints professionally, respectfully and with a calm tone of voice.
Informing customers, when appropriate, of products, programs and services.

Benefits for full-time employees include:

Medical, Dental & Vision Insurance
Life Insurance
9 Paid Holidays
Paid Time Off
401k Plan
401k Company Matching
Employee Stock Ownership Plan
(some benefits are subject to a waiting period)

To apply, please send resume to Yoany.Torres@lkjordan.Com
You can also call me at 512-342-0302

L.K. Jordan & Associates is an equal opportunity employer

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I would like to let you know what a fantastic job your team did with providing labor technicians and heavy equipment operators for a project we have starting this week. We needed 25 workers and sent the orders to four different vendors including LK Jordan because our thought process was one agency could not fill our request within a two-week period with the current labor shortage in the United States. L.K. Jordan delivered all 25 applicants and our project managers interviewed and accepted them all I am extremely happy with the job your team has done We are very happy we have a good relationship with L.K. Jordan.

A “Very Happy” L.K. Jordan & Associates Employer

Well, once again, L.K. Jordan has exceeded our expectations on finding a wonderful employee… She has reached her 720 hours as of today and I have offered her the full-time position of A/P clerk. She has accepted and we are so excited to welcome her onboard permanently. I greatly appreciate all the hard work L.K. Jordan does upfront with vetting the prospective employees. It sure does save us a lot of time and heartache.

Excited L. K. Jordan & Associates Employer

I really enjoyed it. you guys are amazing and really take the time to make sure you help us find the most suitable jobs. you always look out for us if you know we’re in need of work. I wouldn’t use any other temp service! The employees are so friendly and make sure you know everything you need to. Without you guys, a lot of people wouldn’t have jobs or be making it, that speaks for itself. Keep doing what you guys do!

Job Seeker Who Had an “Amazing” Experience with L. K. Jordan & Associates

Working with L. K. Jordan & Associates was such an amazing experience. They helped me take a leap out of my comfort zone into a job that I hope is my forever home. Every time I called them, they recognized me and made me feel like I wasn’t just a contractor but part of their family. I recommend all of my younger friends out of college to L. K. Jordan & Associates to find their niche. Definitely an awesome company!

Job Seeker Who Felt “At Home” With L. K. Jordan & Associates

From start to finish, my experience was extremely pleasant. The front desk staff gets you checked in and is efficient, professional, and nice. My interviewer was so incredibly nice & helped me get a position with more hours that would pay better based on my skillset. To the job, where I had a great time and caught on very quickly, learned a lot and enjoyed myself. Kudos to you, LK Jordan for your awesome staff and efficient system.

Happy L. K. Jordan & Associates Job Seeker

This has been my most pleasant experience in working with a staffing agency. I commend the staff in their efforts to finding quick , and suitable employment that fits each individual’s actual skills , and location. I have never had any problems with my hours, or direct deposits. They are also very helpful in resolving any issues that may arise with their clients, to assure their employees are comfortable , and being treated fairly. Definitely not your average employment agency, and this is why I continue to recommend their services abroad, and personally work with them to the present. They won’t waste your time like the greater majority. Other agencies need to take notes!

Very Pleased L. K. Jordan & Associates Candidate

The staff at L.K. Jordan are very responsive, helpful and always provide me with the right resources. A top notch staffing agency.

Happy L. K. Jordan & Associates Employer

Our hospital has utilized the efficient and friendly help of L.K. Jordan & Associates for temporary and direct hire employees for over 7 years. We feel it unnecessary to implement a second or back up agency for this purpose. Their teams are superb at asking just the right questions to understand the position requirements and consistently deliver the best and most qualified employees. They are so great at it, that 9 out of 10 times we actually hire the temporary employee as permanent staff. Their billing and accounting structure is simple and straight forward so there is no room for confusion. It s is always a pleasure to work with their team; they are personable, friendly and very helpful. If you ever need temporary or direct hire business office personnel I highly recommend L.K. Jordan and Associates. I have never been disappointed.

“Never Disappointed” L. K. Jordan & Associates Employer

The team members at LK Jordan are professional and responsive to our company’s needs. The employees they have placed with us either matched or surpassed the position requirements. We are also impressed with the timeliness of having someone aboard when we need them. Working with LK Jordan has been easy from the start. They act more like an HR partner with us; they are my additional HR recruiters.

Impressed L.K. Jordan & Associates Employer

I just wanted to say thank you very much for all your assistance and support during this transition and hiring process. I had never worked for a temp agency and can honestly say that I was very amazed by your company’s level of professionalism and support to myself. Anytime I had any questions, the response time was very quick and accurate. I can say that I never had any negative experiences while I was employed through your company. And it is because of your company that I now embark on this new journey with this great company. I hope you pass this information on to your colleagues so they know what a wonderful job YOU and the company are doing. Once again, thank you!!

Happy L. K. Jordan Job Seeker