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Customer Service Representative (Bilingual)

Houston, TX 77079

Posted: 09/13/2019 Industry: Clerical Job Number: 99891 Pay Rate: $50000.00/year
Job Summary:

The Customer Service Representative is the interface between customers and the business value chain partners to deliver exceptional service to our customers and drive profitability.
Description of duties and responsibilities:
Core Responsibilities:
- Provide solutions to the customer while managing operational needs and collaborating closely with functional partners (account managers, planners, logistics, finance, etc )
- Manage customer orders through Customer Service work processes and systems.
- Maintain a thorough knowledge of the businesses products, businesses, applications, and service offerings.
- Strengthen customer intimacy by developing solid relationships, understanding customer needs and gathering market intelligence.
- Coordinate activity at assigned customer accounts, proactively address issues, and apply creativity to develop and implement solutions.
- Identify and deliver value added services to our customers.
- Contribute to the business goals in particular commercial and for Customer Service strategies.
- Develop and update Customer Service process and procedures.

Activities:

- Order entry for customers primarily in Americas and with potential in Asia.
- Process sample orders.
- Timely communicate extraordinary requests for material. Close monetarization of forecast and allocation
- Export operation and documentation excellency for both maritime and air process, operating in close collaboration with Agent and Freight Forwarders.
- First point of contact for customer when requesting product documentation (SDS, TDS, ISO,.).
- Record and manage sales returns and sales adjustments (credit/debit note request).
- Create new customer master data and maintain updated existing accounts (sold to codes, ship to codes, partner codes, routes)
- Process credit line requests for approval and set up.
- Peer on-desk training if needed.

Education and Experience Requirements:

- Require a B.S. Degree
- Preferred 3-5 years experience in Customer Service roles
- Fluency in English and Korean; Spanish is desirable

Competencies:

- Proficiency with Microsoft Office and ERP SAP System
- Strong aptitude for data management / working with numbers
- Project Confidential Evaluation Material
- Strong aptitude for understand inventory reconciliation best practices
- Strong aptitude for attention on to detail
- Strong potential to develop skills and competencies required for the job role and beyond.
- Works effectively as part of a team and contributes to team goals.
- Expert in root cause investigation on to mitigate future customer problems.
- Ability to work independently in a highly integrated team and communicate well with diverse groups of people across all levels and cultures.
- Strong multi-tasking skills and ability to handle multiple priorities.
- Ability to build and maintain rapport with designated customers.
- Effective communication skills with others regarding customer issues and problem resolution.
- Ability to effectively negotiate with internal partners and customers to achieve a positive outcome.
- Ability to overcome resistance and manage conflict to reach favorable agreement, for both SK and
the customer.
- Consistent positive attitude that adds to our effectiveness and positive culture

Qualified candidates submit resume to greg.Leech@lkjordan.Com

LK Jordan is an equal opportunity employer
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