Customer Care Representative
Houston, TX 77092
Experienced Customer Service Agents
Large Northwest Houston (77092) Insurance Company is seeking Experienced Customer Service Agents, to start immediately!
Immediate openings for energetic and driven Customer Service Agents. This position handles customer inquiries, complaints, billing questions and payment extension/service requests. Including repairing trust, locating resources for problem resolution and designing best-option solutions. Interfacing daily with internal partners.
Location: Northwest Houston 77092
Work Days & Times: Monday Friday 7 am 7 pm (any 8 hours between 7-7)
Employment Type: Temp to Hire
ONLY QUALIFIED CANDIDATES OFFERING A MINIMUM 2 YEARS CUSTOMER SERVICE AGENT EXPERIENCE WILL BE CONSIDERED.
REQUIRED ESSENTIAL FUNCTIONS:
Analyze customer s complaints and recommend solutions.
Discuss with customers on telephone and provide information on the company s products and services.
Communicate changes or adjustment in policies to clients.
Liaise with other departments and provide support to them.
Assist clients in filling of policy documents and contact them whenever any error is discovered, or when it needs to be corrected.
Offer information about price quotes to prospective customers.
Receive visiting customers and provide them with necessary assistance.
Manage and protect the reputation of the company.
Maintain strong clientele relationship with customers.
EDUCATION / EXPERIENCE REQUIRED
3 years related work experience.
Strong Customer Service Acumen.
Analytical and independent thinking skills.
Strong attention to detail and time management skills.
Demonstrated analytical and independent thinking skills.
Effective communication with internal and external constituents.
Ability to use standard corporate software packages and corporate applications.
Experience using Microsoft Excel, Word, Outlook, and PowerPoint.
ABOUT THE CLIENT
Large Northwest Houston insurance Company one of the oldest continuously operating companies in the world, founded in 1850.
They proudly issued the first ever group life insurance contract, and issued one of the first life policies to a woman.
Their rich history has helped shape them into the company they are today one of excellence and industry-leading innovation. We recognize the diverse needs of our clients and believe in meeting those needs with integrity and passion.
Please submit resume to Brenda.Aleman@lkjordan.Com
LK Jordan is an equal opportunity employer
Drug Screen and Background Check will be performed on site