Business to Business Customer Support Associate
Job Description
Business-to-Business Customer Support Associate
Location: Northeast Austin area (Cameron/Dessau)
Position Type: Temp-to-Hire
Schedule: Monday through Friday, 8:00 AM – 5:00 PM (100% in-office)
Pay: DOE (Depending on Experience)
Position Overview
We are seeking a detail-oriented and customer-focused Business-to-Business Customer Service Representative to support order processing, customer inquiries, and billing coordination. The ideal candidate will have strong communication skills, SAP experience, and the ability to manage multiple priorities in a fast-paced environment.
Key Responsibilities
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Respond to telephone, mail, or fax requests for new orders or service changes
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Provide product, pricing, and delivery information to customers
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Input and maintain customer order information, including purchase orders, sales orders, quotes, invoices, service orders, and work orders
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Print reports and maintain accurate system records
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Perform system inquiries regarding sales order and shipping status
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Provide basic instruction regarding order and delivery status information
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Generate sales order and shipping documents
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Correct billing discrepancies and resolve terms and conditions issues with customers
Required Skills and Qualifications
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Minimum 2 years of customer service experience in a B2B environment
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SAP billing experience required
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Basic math skills
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Strong computer skills (Excel and Word)
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Ability to organize and prioritize workload
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Strong interpersonal, written, and verbal communication skills
Additional Requirements
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Pre-employment screening will include a drug test and background check
How to Apply
Please email your resume to yoany.torres@lkjordan.com or call 512-342-0302.
Equal Opportunity Employer
L.K. Jordan & Associates is an Equal Opportunity Employer.
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