Background Screening Representative
555 E. Ramsey San Antonio, TX 78216 United States of America
Job Description
Job Title: Background Screening Customer Service Representative
Location: North Central San Antonio
Salary Range: $15 to $17 per hour
Schedule: Monday to Friday, 8 a.m. to 5 p.m.
Are you passionate about providing exceptional customer service? We're seeking a dedicated individual to join our team as a Background Screening Customer Service Representative. In this role, you'll play a crucial part in preparing Background Screening Reports accurately and within a 24-hour timeframe.
Key Responsibilities:
• Maintain turnaround time expectations based on internal and state policies.
• Verify background screening products through thorough scrub and verification procedures.
• Communicate with clients regarding the status of pending reports and provide clarifying information.
• Utilize best practices and accuracy training to deliver high-quality reports to clients.
• Attract potential customers by addressing product and service inquiries.
• Update and maintain customer records.
• Resolve product or service problems by determining causes and implementing effective solutions.
• Prepare product or service reports by collecting and analyzing customer information.
• Conduct consumer interviews and investigate disputed information.
• Contribute to team efforts by achieving related results and tasks.
• Maintain punctual and consistent attendance.
Requirements:
• High school diploma or GED.
• Basic PC knowledge and minimum typing skills of 40-50 wpm.
• Customer service-oriented with strong problem-solving skills.
• Ability to work well under pressure and manage time effectively.
• Excellent communication skills and courteous phone etiquette.
• Experience in resolving conflicts and multitasking.
• Ability to handle highly confidential data with strict confidentiality.
If you're ready to contribute to a dynamic team and excel in a customer-focused role, we invite you to apply for this exciting opportunity. Join us in making a difference in the background screening industry!
To apply, please send your resume to maria.trevino@lkjordan.com.
L.K. Jordan & Associates is an equal opportunity employer.