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Background Screening Representative

San Antonio, TX 78216

Posted: 01/19/2024 Employment Type: Temp To Perm Industry: Positions Job Number: 128339 Pay Rate: $17 / hour

Job Description

Job Title: Background Screening Customer Service Representative


Location: North Central San Antonio


Salary Range: $15 to $17 per hour (Higher based on experience: $18 to $21)


Schedule: Monday to Friday, 8 a.m. to 5 p.m.

Are you passionate about providing exceptional customer service? We're seeking a dedicated individual to join our team as a Background Screening Customer Service Representative. In this role, you'll play a crucial part in preparing Background Screening Reports accurately and within a 24-hour timeframe.


Key Responsibilities:


  • Maintain turnaround time expectations based on internal and state policies.

  • Verify background screening products through thorough scrub and verification procedures.

  • Communicate with clients regarding the status of pending reports and provide clarifying information.

  • Utilize best practices and accuracy training to deliver high-quality reports to clients.

  • Attract potential customers by addressing product and service inquiries.

  • Update and maintain customer records.

  • Resolve product or service problems by determining causes and implementing effective solutions.

  • Prepare product or service reports by collecting and analyzing customer information.

  • Conduct consumer interviews and investigate disputed information.

  • Contribute to team efforts by achieving related results and tasks.

  • Maintain punctual and consistent attendance.




  • High school diploma or GED.

  • Basic PC knowledge and minimum typing skills of 40-50 wpm.

  • Customer service-oriented with strong problem-solving skills.

  • Ability to work well under pressure and manage time effectively.

  • Excellent communication skills and courteous phone etiquette.

  • Experience in resolving conflicts and multitasking.

  • Ability to handle highly confidential data with strict confidentiality.


If you're ready to contribute to a dynamic team and excel in a customer-focused role, we invite you to apply for this exciting opportunity. Join us in making a difference in the background screening industry!


To apply, please send your resume to


L.K. Jordan & Associates is an equal opportunity employer.
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